Return and exchange policy

Return & Exchange Policy

At Beads & Wires, customer satisfaction is very important to us. We take great care in creating and delivering every jewellery piece. Please read our Return & Exchange Policy carefully before placing your order.

Returns

• Due to the handmade and hygienic nature of jewellery products, we generally do not accept returns unless the product received is damaged, defective, or incorrect.
• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos and order details.

Exchange Policy

• Exchanges are accepted only for damaged, defective, or incorrect items.
• The product must be unused, in its original condition, and with original packaging.
• Once the issue is verified, we will arrange an exchange for the same product or a similar available design.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery
• Used or damaged products after delivery
• Sale or discounted items
• Earrings and certain hygiene-sensitive jewellery items

Refund Policy

• Refunds will only be processed if an exchange is not possible.
• Approved refunds will be processed within 5–7 business days to the original payment method.

Cancellation Policy

• Orders can only be cancelled within 12 hours of placing the order.
• Once the order has been processed or shipped, cancellation requests cannot be accepted.

Important Note

• Slight variations in colour, design, or texture may occur because many products are handmade. These are not considered defects.
• We always try our best to display product images as accurately as possible.

How to Request a Return or Exchange

To request a return or exchange, please contact us with:

• Order Number
• Product photos
• Reason for request

Our support team will assist you as quickly as possible.

Thank you for shopping with Beads & Wires.
Your trust and satisfaction mean everything to us.

Frequently Asked Questions (FAQ)

1. What type of jewellery do you offer?

At Beads & Wires, we offer both handmade and ready-made jewellery including bead jewellery, wire jewellery, party wear jewellery, casual jewellery, and trendy fashion accessories.

2. Is your jewellery handmade?

Yes, most of our jewellery is handmade with creativity, care, and quality materials. We also offer selected ready-made collections based on customer demand and latest trends.

3. Do you customize jewellery designs?

Yes, we do accept customized jewellery orders depending on the design and material availability. You can contact us for custom requests.

4. How can I place an order?

You can place your order directly through our website by selecting your favourite jewellery pieces and completing the checkout process.

5. What payment methods do you accept?

We accept secure online payments through UPI, debit cards, credit cards, net banking, and other available payment options on the website.

6. How long does delivery take?

Orders are usually delivered within 5–10 business days across India, depending on your location and product availability.

7. Do you provide international shipping?

International shipping may be available for selected locations. Please contact us before placing an international order.

8. Can I return or exchange my order?

We only accept returns or exchanges for damaged, defective, or incorrect products. Please check our Return & Exchange Policy for complete details.

9. Will the jewellery look exactly the same as shown in the pictures?

We try our best to display product images accurately. However, slight variations may occur due to handmade work, lighting, or screen settings.

10. How should I take care of my jewellery?

To maintain the beauty of your jewellery:

• Keep it away from water, perfume, and chemicals.
• Store it in a dry place.
• Handle handmade jewellery carefully.

11. Are your jewellery materials good quality?

Yes, we always use quality materials to ensure beautiful finishing, comfort, and durability.

12. How can I contact Beads & Wires?

You can contact us through our website, email, or social media pages for any questions, support, or custom orders.

Thank you for choosing Beads & Wires.
We are always happy to serve you with love, creativity, and trust.